Getting Paid

All ShipEarly payment methods rely on Stripe as a payment gateway to process your transactions. Stripe may charge extra fees, as well as enforce rules about what products you can sell using their service. Be sure to check with the company to make sure you understand their rules and fees.

Typically their service charges 2.9% + $0.30 per transaction with the opportunity to negotiate lower rates based on volumes. Any transactions that your company intends to be the seller of record such as direct transactions or commission dealer orders your company will be the seller of record. Transactions involving stocking dealers, the dealer is the seller of record.

In this article

• How you get paid
• How often you get paid
• How much you get paid
• How a credit card payment gets processed

How you get paid

When you set up a Stripe account to accept credit card payments, each payment must be processed, so there is usually a delay between when the customer pays for their order and when you receive the payment. After the payment is processed, the purchase amount will be transferred to your merchant account. In the United States most payments arrive into your bank account within 2 business days but depending on your bank can take between 5-7 business days. In Canada, payments take 7 business days to be deposited into your bank.

As we add alternate payment providers, such as PayPal, they will have their own ways of getting funds from your customer to you. Check with the service you are using to find out how they will pay you.

How often you get paid

With Stripe, you can check your payouts at anytime by logging into your Stripe console to see when when you'll receive payouts from credit card orders. Other payment providers have their own rules on when you receive payouts for credit card orders. Check with your provider to figure out how often you will be paid.

After the payout is sent, it might not be received by your bank right away. It can take a few days after the payout is sent for it to be deposited into your bank account. Check with your bank if you find your payouts are being delayed.

Note: You will not receive payouts on bank holidays.

How much you get paid

There are several transaction fees that you can be charged for during online transactions. For credit card transactions, the issuer, the acquirer, and the credit card company all charge a small fee for using their services.

With Stripe and ShipEarly you will make 100% of the sale less payment processing of 2.9% + $0.30 and ShipEarly fees. For customers on Shopify, you will not be charged extra for processing payments with ShipEarly.

How a credit card payment gets processed

When a customer pays for their online order using a credit card, the payment has to be processed before the funds are added to your merchant account. Credit card processing is done for you by your payment provider. This process has the following stages:

1. Authorization
2. Capture
3. Clearing
4. Funding

Authorization

The customer uses their credit card to pay for the order on your store. The payment provider you've set up checks with the issuer to make sure the credit card is valid. If the card is valid and has enough funds, then the issuer authorizes the payment. No funds are transferred at this stage.

Capture

After the payment is authorized, the payment has to be captured. When a payment is captured, details about the payment are sent to the acquirer. Charges typically must be captured within 7 days of the authorization.

Clearing

The acquirer reviews the payment details, and then requests the necessary funds from the company that processes the customer's credit card.

The credit card company sends the transaction information to the issuer. The issuer subtracts a small fee from the total transaction amount, and then sends the remaining amount back to the credit card company. The card company subtracts their fee, and then sends the remaining amount to the acquirer.

Funding

The acquirer subtracts a small fee from the amount, and then transfers the final amount to your merchant account.

Commission Dealer Payments

On orders involving commissioned dealers payments follow the same process as direct payments where funds are directly distributed into your bank account less credit card processing and ShipEarly fees. As opposed to stocking dealer payments, on commission dealer payments you the brand are the seller of record and responsible for returns, exchanges, etc.

If commissions are set for products, and products purchased in the cart. ShipEarly will generate a report indicating which retailers require a payout. This report can be found by:

1. Logging into ShipEarly
2. Click on Reports tab
3. Click on Commission Payments

These commission payments tabulate payouts twice per month on the 15th and last day of the month for disbursement. Talk to your ShipEarly team member if you would like to have us automatically distribute the funds for you.