Manual Consumer Shipping Rates

You can set your own manual shipping rates if you use regular mail or a fulfillment service to deliver your orders. You base manual shipping rates on either the total weight or the total price of the order at checkout.

If a customer chooses one of your manual rates, you'll need to arrange for shipping the order yourself unless you're using a fulfillment service or allowing for customer pickup.

What to charge for shipping

If you don’t know what to charge for shipping, try calling some postal services and asking their advice. They usually have information about delivery costs for various sizes and weights.

Make sure that you add a handling charge or a surcharge to your shipping rate to make sure that your packaging costs are covered.

Note: A manual shipping rate applies to a single shipping zone. You can't assign a shipping rate to an individual product.

When to use manual shipping rates

Shipping options that require manual rates include:

• free delivery
• customer pickup
• various regular postage rates

You define when a rate applies by setting a condition based on either the weight or total value of an order. The rates that your customers see at checkout reflect the price or weight limits that you've set for each shipping rate.

There are two types of manual shipping rates:

• Weight-based rates – set your shipping rates based on the total weight of the orders you receive.
• Price-based rates – set your shipping rates based on the price of the orders you receive.

Add weight-based manual rates

Weight-based rates are usually more accurate than price-based rates, because they reflect the actual costs of shipping a customer's order. If you use accurate weights for your products in your eCommerce admin, then you're less likely to be charged extra for shipping costs by your provider.

Weight-based rates are calculated by adding:

• the combined weight of the products in the order
• the weight of the packaging that you're using.

You can set the weight of your default packaging on the Shipping settings page in your ShipEarly admin under Packages.

Note: You should set up your shipping rates to avoid gaps in applicable rates. For example, if you were to set up two weight-based shipping rates:

• 0kg - 5kg = $8
• 6kg - 14kg = $14

There would be a "gap" between 5.01kg and 5.99kg. If a customer places an order in this weight range, Shopify will charge the higher shipping rate ($14) by default.

To add a weight-based manual rate, complete the following steps:

From your ShipEarly admin, go to Settings > Shipping.

1. In the Zones and rates section, click Edit next to the shipping zone that you want to add the rate to:

   

   If you want to add a rate to a new zone, then you'll need to create a new shipping zone first.

2. Click Add rate in the Weight based rates section:

   

3. In the dialog, enter a descriptive name for the shipping or delivery option in the Name field. The name that you enter here appears on the checkout page.

4. In the Range section, enter the minimum and maximum weight values for the rate:

   

   Your customers are eligible for this rate only if their order falls between these values.

5. In the Rate section, enter the price of the shipping rate in the Rate amount field This amount is added to your customer's order when they select this rate at checkout. Check the Free shipping rate checkbox if you want to offer your customers free shipping for this weight class.

6. Click Done:

   

7. Click Save at the top of the shipping zone page.

Add price-based manual rates

Price-based rates are quick to set up because you don't need to enter individual item weights when you add products to your store. However, basing your shipping costs on the total value of an order can be inaccurate, and you might incur additional costs if the items are heavy.

Tip

All price-based shipping rates are calculated based on discounted totals. If a customer uses a discount code, shipping for the order is calculated based on the discounted order total.

To add a price-based manual rate:

1. From your ShipEarly admin, go to Settings > Shipping.
2. In the Consumer Zones and rates section, click Edit next to the shipping zone that you want to add the rate to:

   

   If you want to add a rate to a new zone, then you'll need to create a new shipping zone first.
3. Click Add rate in the Price based rates section:

   

4. In the dialog, enter a descriptive name for the shipping or delivery option in the Name field. The name that you enter here appears on the checkout page.

5. In the Range section, enter the minimum and maximum order prices for the rate:

   

   Your customers are eligible for this rate only if their order falls between these values.

6. In the Rate section, enter the price of the shipping rate in the Rate amount field This amount is added to your customer's order when they select this rate at checkout. Check the Free shipping rate checkbox if you want to offer your customers free shipping for this range:

   

   7. Click Done:

   

   8. Click Save at the top of the shipping zone page.

Adjust or delete manual shipping rates

You can edit or delete existing shipping rates from the Shipping page in your ShipEarly admin.

To edit or delete a shipping rate, complete the following steps:

From your Shopify admin, go to Settings > Shipping.

1. In the Zones and rates section, click Edit next to the shipping zone that you want to edit:

   

2. If you want to edit the shipping rate, then click Edit. When you're done making changes, click Done.

   Note

   If you change the name of a shipping rate, both the old and the new rates will be preserved. You must delete a rate to remove it completely.

3. If you want to delete the shipping rate, then click the x icon beside it.

   Note: To suspend a shipping rate without deleting it, set its price or weight range at 0 to 0, and then click Save. This preserves most of the rate information so it's easy to reinstate later by correcting the price or weight range.

4. When you're done, click Save.